REFUND & RETURN POLICY

 

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Full Refund If Product is Not As Described

 

If you receive the product broken or product is not as described, you may apply for a full refund within 14 days after the delivery of your product. Email us a photo or if necessary a video of the product for us to evaluate at: support@electricpenispump.com. If we evaluate that the product is not as described or was defected internally and not by physical abuse or mistreatment, we will give you a full refund or if you choose, we can send a new product as a replacement without the need for you to return the damaged product to our warehouse.

Full Refund If Product Is Not Delivered To You

You may apply for a full refund, if product does not arrive within 35 days after placing your order.

1 Year Warranty

If an internal defect occurs in the product, we offer a 1 year warranty. Send us an email with a short video of the product defect at: support@electricpenispump.com. If we evaluate that the product was defected internally and not by physical abuse or mistreatment by you, we will give you a full refund or if you choose, we can send a new product as a replacement without the need for you to return the damaged product to our warehouse.

 

Refunds (if applicable)

If you are approved to your refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@electricpenispump.com

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@electricpenispump.com

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.